Banking Without Barriers: FirstBank Set to Launch Tailored Financial Services for Visually, Physically Challenged Customers

FirstBank, Nigeria’s premier bank and a leading advocate for financial inclusion, has announced plans to introduce a suite of tailored financial services specifically designed for its blind, partially sighted, and physically challenged customers. 

The initiative, set to be implemented in phases across all FirstBank Group subsidiaries, marks a significant step toward achieving true inclusivity where every individual can manage their finances independently and securely.

Embedding Accessibility into Core Operations

The initiative addresses accessibility challenges across all banking touchpoints, from physical branches to digital channels.

Patrick Akhidenor, Chief Risk Officer and Chairman of the FirstBank Sustainability Committee, emphasized the bank's commitment: “Everyone deserves access to financial services whether physically or digitally. We are providing financial services that are both accessible and affordable to visually impaired and physically challenged customers at all our touchpoints. We are making it possible for them to manage their accounts independently and securely.”

Key Features of the New Services:

Document Accessibility:

 Transaction documents will be made available in braille, audio, large print, and digital formats.

ATM Upgrades:

 Automated Teller Machines (ATMs) will be enhanced with high-contrast screens and voice-prompt commands.

Tactile Cards: Issued cards will feature tactile motifs and braille inscriptions for easy recognition and use.

Enhanced Security:

 Existing soft PINs and tokens will be improved to boost secure access to banking channels.

Information Dissemination: Product brochures will be available in braille and audio formats to support full customer understanding and engagement.

A New Standard for Ethical Banking

FirstBank's efforts are closely aligned with both the Central Bank of Nigeria's (CBN) financial inclusion strategy and the United Nations Convention on the Rights of Persons with Disabilities, both of which advocate for equal access to essential services.

The initiative is part of the bank's broader commitment to Diversity and Inclusion, demonstrated by its strong gender balance (41% female employees, 37% women in management roles) and its active membership in the UN Women, consistent with the Women Empowerment’s Principles (WEPs).

By integrating accessibility into its core operations, FirstBank is effectively setting a new standard for ethical, inclusive, and impactful banking, shaping a future where physical ability is no longer a barrier to financial independence.

First Bank of Nigeria Limited, established in 1894, is West Africa’s premier bank, serving over 43 million customer accounts across Nigeria and sub-Saharan Africa.