GTCO Appologise To Customers Over Delay In Transaction processing, interruptions affects Business Activities

The management of Guaranty Trust Holding Company PLC also known as GTCO PLC, a multinational financial services group, that offers retail and investment banking, pension management, asset management and payments services have apologised to their numerous customers over recent delayed in Transaction processing and interruptions they experienced recently by the bank.  

This was contained in statement by the bank’s management stated that your trust is the foundation on which we stand, and your patience and support during this recent transition to a new core Banking System, has been nothing short of extraordinary.

“When we began the process of implementing the new Finacle Suite of Core Banking Application Systems, our goals were clear: to remain agile as we grow, adaptable, and most importantly, to improve your service experience”

“ Yet, we must humbly acknowledge the challenges along the way. The process, though necessary, brought with it delays in transaction processing and interruptions to what should be seamless service and we sincerely apologize for this”

“We recognize how deeply this period of service disruptions affected your personal activities and business operations and we thank you for standing with us through it all, offering grace in times of frustration”

 “Thank you for believing in us and allowing us the privilege of continuing to serve you. We are grateful beyond measure”

The management further stated that as we move on to our custom of seamless service experiences, we would like to assure you of our commitment to the goals we set at the start of implementing this change and that every effort we make hereon will be driven by a single purpose; to uphold the highest standards of service experience you expect and ensure that our relationship with you thrives far into the future.

“Thank you for choosing Guaranty Trust Bank”